Frequently Asked Questions
Before making a purchase, you might have some questions in mind. We've gathered these frequently asked questions to provide you with clarity. If your query isn't covered here, feel free to reach out to us. Your questions are important to us!
About Ankur
Who You Are?
We are home decor shop and our goal is to consistently offer chic and latest selections of wall decor baskets, serving trays, and hand crafted home embellishments. We are dedicated to using top-tier materials and providing an unparalleled customer journey to ensure the utmost satisfaction.
What's Your Brand Mission?
We offer various options for wall décor baskets and serving trays. Each of our products is meticulously hand-woven using seagrass or rattan grass by highly skilled artisans based in Vietnam. Their expertise and craftsmanship result in stunning art pieces, ranging from handcrafted hanging wall baskets to elegant serving trays.
Ordering and Products
What types of products does Ankur offer?
These creations are not just functional but also serve as captivating work of art that effortlessly enhance the ambiance of any room. Our extensive range of offerings makes for perfect gift for any special occasions or celebrations. These environmentally conscious products are crafted with a deep reverence for Mother Nature, serving as a reminder of our responsibility towards her and facilitating a reconnection with the natural world.
How can I place an order?
Understand the straightforward process of ordering products from Ankur's catalog.
Shipping and Delivery
What is the estimated delivery time for my order?
Get insights into the expected delivery timeframes based on your chosen shipping method and location.
Do you offer international shipping?
Find out about the availability of international shipping options and potential customs considerations.
Can I track my order?
Discover how to stay informed about your order's journey with our provided tracking service.
Returns and Exchanges
What is your return policy?
Learn about the hassle-free process of initiating returns or exchanges if your items don't meet your expectations.
Customization and Environment
Can I request customizations for products?
Explore whether customization options are available for Ankur's products to suit your preferences.
Are your products environmentally friendly?
Discover our commitment to sustainability and the use of natural materials in crafting our products.
Store Information
Do you have a physical store location?
Find out if Ankur has a brick-and-mortar store or operates solely online.
How do I stay updated on Ankur's latest offerings?
Learn how to stay connected with Ankur to receive updates on new products and exclusive offers.